Privacy Policy

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At WeGotShoez, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with our services.

Information We Collect

We may collect the following types of information:

• Personal Information: name, email address, phone number, shipping and billing address, and payment details.

• Non-Personal Information: browser type, device information, IP address, and site usage data through cookies or similar technologies.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate with you about purchases, promotions, or updates

• Improve our products, services, and website

• Protect against fraud or unauthorized activity

Sharing Your Information

We do not sell or rent your personal information. We may share limited information only with:

• Service providers (e.g., payment processors, shipping carriers) to complete transactions

• Legal authorities if required by law or to protect our rights and security

Cookies & Tracking

Our site may use cookies to improve your browsing experience and analyze site traffic. You can disable cookies in your browser settings, but some site features may not work properly without them.

Data Security

We implement reasonable security measures to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections or updates

• Opt-out of promotional emails at any time

Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
wegotshoez@gmail.com
773-558-8122

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Refund, Return & Cancellation Policy

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At WeGotShoez, we want you to love your restored sneakers. If you’re not completely satisfied, here’s how we handle returns and refunds:

Returns & Refunds

• Customers have 14 days from delivery to request a return.

• Products must be unused, in original condition, and in the same packaging they were delivered in.

• To initiate a return, please contact us at wegotshoez@gmail.com to receive a Return Merchandise Authorization (RMA) number.

• Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our error.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• If approved, refunds are processed to the original payment method within 5–10 business days.

• Exchanges or store credit may be offered as an alternative if preferred.

Cancellations

• Orders may be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations are not guaranteed as items may already be in process.

Fulfillment & Shipping Policy

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At WeGotShoez, we ship quickly so you can get back to stepping in style.

Shipping Timeframes

• Orders are typically processed within 2–3 business days.

• Delivery usually takes 5–7 business days within the U.S. (shipping times may vary based on carrier delays).

Shipping Costs

• Standard shipping rates are calculated at checkout.

• Free shipping may be offered during promotions.

Order Tracking

• Once shipped, you will receive a confirmation email with a tracking number.

Damaged or Lost Items

• If your order arrives damaged or is lost in transit, contact us immediately at wegotshoez@gmail.com so we can resolve the issue.

Terms & Conditions

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These Terms & Conditions (“Terms”) govern your use of WeGotShoez’s website and services. By using our site, you agree to these Terms.

Use of Our Site

• You must be at least 13 years old to use this site.

• You agree not to misuse our services or interfere with site functionality.

Purchases & Payments

• All prices are listed in U.S. Dollars and are subject to change without notice.

• Payments must be completed before orders are processed.

Returns, Refunds & Cancellations

• Covered by our Refund, Return & Cancellation Policy (see above).

Shipping & Fulfillment

• Covered by our Fulfillment & Shipping Policy (see above).

Intellectual Property

• All content on this site, including text, logos, and images, is the property of WeGotShoez and may not be used without permission.

Limitation of Liability

• WeGotShoez is not liable for indirect, incidental, or consequential damages from the use of our products or services.

Governing Law

• These Terms are governed by the laws of the State of Illinois, USA.

Contact Us

For any questions, email us at wegotshoez@gmail.com.